Posts Tagged ‘surveyors’

There are lots of methods of surveying doors. I have listed some of the methods and procedures that I have used to survey and to train surveyors to be able to carry out a door survey succesfuuly.

Hopefully if you are struggling with the survey side of things you may pick up some handy pointers from this article  (more…)

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The Renegade Conservatory Guy who is a respected in the industry for his views, has recently taken interest in my cavity tray and vertical dpc articles and has asked the same basic questions to some of his readers, whether to fit them or not and is there a difference between the sales guys and the technical guys in their views on this issue? (Link to his article at bottom of page) I would like to thank him for his interest and his reader’s views, which range from quite sensible approaches to some that I found comical in content and humour.

In light of such diverse opinions I have decided to publish some more technical information which may or may not, help those who are unsure on the decision they need to make on guaranteeing a waterproof conservatory. (My original article links below)

Do you sell, survey and install cavity trays on Conservatories ? If you don’t sooner or later it will cost you.

Do all Conservatory and Orangery surveyors specify vertical dpc’s against the house walls on Conservatory and Orangery Installations

After many years surveying and managing installations across a very broad area of the country, I can categorically tell you if the house is face brick cavity construction, the only way you can guarantee 100% waterproof integrity of the conservatory is to fit cavity trays. If you don’t then the water ingress is always going to be a roll of the dice. “Some people may have rolled lucky sixes years, but you won’t keep winning on the roll of a dice forever”

It appears there are very varied opinions on whether or not cavity trays and vertical dpc’s are required in certain areas of the country or not. Some offer them as part of the sale. Some opinions are purely based on cost of sale. Some have said, they have never had a single leak in thousands of installations fitted without cavity trays, or vertical dpc’s. Then there were those who stated that they have installed in the Scottish Highlands and had no problems. Others will insist that their areas are classed as “sheltered areas”.

To clarify this point I have published a map that shows areas of wind driven rain and it appears to show only a very small proportion  of the UK as being a “sheltered area”

(more…)

The general consensus of opinion on whether to fit cavity trays or not has and always been split into two camps

Camp one containing not all, but a fair proportion of unscrupulous sales reps and surveyors, that will say, “You don’t need cavity trays because your property isn’t facing the prevailing weather” purely to keep the cost of sale down and secure their commission. Some don’t care at all and will have moved on by the time the devastation takes place

Camp two are the sales reps and surveyors, who want the conservatory to be waterproof for its life span, no matter which direction the driving rain comes from, guaranteeing the profitability and professionalism of the company

If you are selling, surveying, or constructing a conservatory, how can anybody tell a customer “You don’t need cavity trays because your conservatory is facing North East and the prevailing weather comes from the South West” or “we don’t fit cavity trays in this area there is no need for them”

What are you going to tell that same devastated customer when you get the one storm coming from the North East and the water pours in, causing damage to the property and furnishings?  I can see the conversation unfold,

”It’s nothing to do with the conservatory it’s your walls that are at fault“ Then you tell them “we can resolve it, if we fit cavity trays for you ” They reply with “Why didn’t you tell me I needed cavity trays in the first place for my conservatory to be guaranteed waterproof, you never mentioned cavity trays” or “You told me that I didn’t need cavity trays” followed by “you’ll be paying to put it right now and fit cavity trays and you’ll be paying for all the damage you’ve caused and I want compensating”

As a professional, giving a bad advice and bad recommendations you could be deemed legally to be at fault.

“Is it better to lose a sale, or lose a bucket full of money for your company by making a total financial loss carrying out remedial works and associated costs at a later date?” (more…)

Here we go, Stage three Complete! is the final part of the perfect survey, which if adhered to and used in conjunction with stage one and two, will ensure that a successful profitable installation will take place.

I like to get the survey reviewed by the manager that will be overseeing the installation prior to the order process. This way the manager is aware of contracts that are coming his way and the contract is checked by a fresh pair of eyes, you also get a second chance to pick up on any sales or surveyor errors and any oversights.

It is always better for an installation manager to take an hour to go through a survey with a surveyor, rather than take days to sort out chaos during and installation.

  • Surveyors must have full knowledge of consents required and building regulations.
  • Surveyors should have an understanding of good building practice regarding base construction.
  • Surveyors must have full technical product knowledge in respect of frames, roofs and glass designs colours along with maximum and minimum manufacturing parameters.
  • Surveyors must fully understand your pricing structure and be able to accurately second cost all contracts (more…)

Following on from my last post “The Perfect Survey” Stage two Confirm!

This area has the greatest percentage of sales and survey related errors and without any shadow of a doubt is where the highest amount of financial loss to all companies originates.

Why you may ask yourself ?….. The answer is pretty straight forward….. Poor Confirmation!

How often have you heard a customer say “I am not paying because, the door is opening the wrong way or the glass is wrong” and then “I told the sales rep” or “I told the surveyor” followed by “I’m not going to pay a penny until you put it right or you give me a substantial reduction in the outstanding balance”, and then they pluck an extortionate figure clean out of the thin air that they would be willing to accept.

Isn’t it odd that a reduction in price makes something that was totally unacceptable become perfectly acceptable?

Most good surveyors for want of a better term can “read the tape”, In other words they can measure competently and design and draw conservatories to fit accurately on customers properties, barring any human errors, but for reasons unknown they don’t perfect the art of confirmation. One thing’s for sure, you need to confirm all contracts and surveys accurately and correctly if you don’t it will undoubtedly cost you a lot of money. Again follow the procedure I have laid out below and it will definitely protect your margins and increase your profitability. (more…)

The Survey of a Conservatory or Orangery contract is the one element that can make or break a contract. It is the single area that can cause the financial catastrophe of a contract if it is not carried out accurately.

Over the next few posts I will be outlining a survey procedure that is a tried and trusted, unbeaten process that I have used very successfully during many years of surveying myself. I have further tweaked this procedure when I have trained and managed surveyors. This reliable process could be easily modified to suit your company specific company requirements.

I have split the procedure up into three areas, Check, Confirm and Complete. This post will deal with the first part of the survey procedure which is headed, “Check”

If the procedures I have laid out below are followed, your survey process will undoubtedly cut down sales and survey errors and subsequently eliminate any financial loss to your company allowing your surveyors to carry out a professional survey and ensure the successful profitable installation of a conservatory contract (more…)

There has been a lot of talk in the industry on whether or not the rule below has been relaxed for exemption of building regulations

“A conservatory has not less than three-quarters of the area of its roof and not less than half the area of its external walls made of translucent material”

I can tell you categorically that some people are saying it has been relaxed in their areas around the country and have had clarification of that from their respective building control departments.

Do you know if the rules have been relaxed or changed in your area?

Today I have emailed my local building control department for clarification (more…)