Posts Tagged ‘orangery surveys’

The Government has decided that from October 2011 water and sewage companies should take over around 200,000 kilometres of private sewers and drains across England and Wales

Why did they change the regulations?

How have the regulations changed?

What affect will the changes have on Home owners, Conservatories, Orangeries and extensions.

(I have tried to outline the basic regulations and effects they may have, but if you are unsure of anything contact your local authority)

Why did they change the regulations?

The Government believes that transferring responsibility will provide the fairest, simplest and most efficient way to tackle problems faced by many householders.

Householders were the owners of private sewers and lateral drains and were often unaware of their associated responsibilities and liabilities. Prior to 1st October 2011 access issues and disputes could be common, where a private sewer or drain serves a number of properties, blockages and ongoing maintenance could see neighbours at loggerheads over who should pay when there was a blockage somewhere along shared private pipe work. It used to lead to neighbourly disputes and end up with someone paying to get a blockage removed when they didn’t necessarily cause it in the first place. The transfer will stop the financial threat of customers being hit with huge repair bills for sewers that sometimes aren’t even on their property and the costs shared by all home owners. (more…)

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Several years ago I spent a lot of time training and setting up sales software for Conservatories, Orangeries and Window and Door sales forces. One of the things that became immediately apparent was that sales reps struggled with their customers to sit at ease and view a laptop screen and they struggled with the viewing angles and light issues on laptop screens and always seemed to be uncomfortably huddled together around the laptop.

Customers have to feel at ease with the sales environment and to overcome this was easy in showrooms (more…)

There are lots of methods of surveying doors. I have listed some of the methods and procedures that I have used to survey and to train surveyors to be able to carry out a door survey succesfuuly.

Hopefully if you are struggling with the survey side of things you may pick up some handy pointers from this article  (more…)

The Renegade Conservatory Guy who is a respected in the industry for his views, has recently taken interest in my cavity tray and vertical dpc articles and has asked the same basic questions to some of his readers, whether to fit them or not and is there a difference between the sales guys and the technical guys in their views on this issue? (Link to his article at bottom of page) I would like to thank him for his interest and his reader’s views, which range from quite sensible approaches to some that I found comical in content and humour.

In light of such diverse opinions I have decided to publish some more technical information which may or may not, help those who are unsure on the decision they need to make on guaranteeing a waterproof conservatory. (My original article links below)

Do you sell, survey and install cavity trays on Conservatories ? If you don’t sooner or later it will cost you.

Do all Conservatory and Orangery surveyors specify vertical dpc’s against the house walls on Conservatory and Orangery Installations

After many years surveying and managing installations across a very broad area of the country, I can categorically tell you if the house is face brick cavity construction, the only way you can guarantee 100% waterproof integrity of the conservatory is to fit cavity trays. If you don’t then the water ingress is always going to be a roll of the dice. “Some people may have rolled lucky sixes years, but you won’t keep winning on the roll of a dice forever”

It appears there are very varied opinions on whether or not cavity trays and vertical dpc’s are required in certain areas of the country or not. Some offer them as part of the sale. Some opinions are purely based on cost of sale. Some have said, they have never had a single leak in thousands of installations fitted without cavity trays, or vertical dpc’s. Then there were those who stated that they have installed in the Scottish Highlands and had no problems. Others will insist that their areas are classed as “sheltered areas”.

To clarify this point I have published a map that shows areas of wind driven rain and it appears to show only a very small proportion  of the UK as being a “sheltered area”

(more…)

I think it’s fair to say, that the  majority of good companies fit vertical dpc’s between the conservatory frames and the house wall, but there are some out there that don’t.

Over the years I have seen the costs of remedial works as a result of not fitting vertical dpc’s and the subsequent remedial efforts to rectify the associated damp ingress. I’ve been told by several installation companies lately that they do not fit vertical dpc’s where the conservatory frames meet the house wall.

“My advice is, always fit vertical dpc’s where any conservatory frames abut house walls, why take the chance of possible water ingress. The cost isn’t even worth mentioning in the grand scheme, as it is negligible”

You will all at some time seen damp ingress in the bottom corner of the frame at internal cill and ring beam levels, some people will try to attribute this to poor mastic seals. The fact of the matter is, that you should be able to dry fit a conservatory frame against a house wall installing correctly fitted vertical dpc’s without any water ingress taking place.

“They built houses and fitted timber frames without mastic for years using properly installed dpc’s as water barriers and didn’t have damp ingress problems, provided the dpc’s were correctly”

In this article I have tried to outline the importance of fitting vertical dpc’s where the conservatory frames abut the house wall and inserted a few diagrams to show successful dpc installation methods. (more…)

Here we go, Stage three Complete! is the final part of the perfect survey, which if adhered to and used in conjunction with stage one and two, will ensure that a successful profitable installation will take place.

I like to get the survey reviewed by the manager that will be overseeing the installation prior to the order process. This way the manager is aware of contracts that are coming his way and the contract is checked by a fresh pair of eyes, you also get a second chance to pick up on any sales or surveyor errors and any oversights.

It is always better for an installation manager to take an hour to go through a survey with a surveyor, rather than take days to sort out chaos during and installation.

  • Surveyors must have full knowledge of consents required and building regulations.
  • Surveyors should have an understanding of good building practice regarding base construction.
  • Surveyors must have full technical product knowledge in respect of frames, roofs and glass designs colours along with maximum and minimum manufacturing parameters.
  • Surveyors must fully understand your pricing structure and be able to accurately second cost all contracts (more…)

Following on from my last post “The Perfect Survey” Stage two Confirm!

This area has the greatest percentage of sales and survey related errors and without any shadow of a doubt is where the highest amount of financial loss to all companies originates.

Why you may ask yourself ?….. The answer is pretty straight forward….. Poor Confirmation!

How often have you heard a customer say “I am not paying because, the door is opening the wrong way or the glass is wrong” and then “I told the sales rep” or “I told the surveyor” followed by “I’m not going to pay a penny until you put it right or you give me a substantial reduction in the outstanding balance”, and then they pluck an extortionate figure clean out of the thin air that they would be willing to accept.

Isn’t it odd that a reduction in price makes something that was totally unacceptable become perfectly acceptable?

Most good surveyors for want of a better term can “read the tape”, In other words they can measure competently and design and draw conservatories to fit accurately on customers properties, barring any human errors, but for reasons unknown they don’t perfect the art of confirmation. One thing’s for sure, you need to confirm all contracts and surveys accurately and correctly if you don’t it will undoubtedly cost you a lot of money. Again follow the procedure I have laid out below and it will definitely protect your margins and increase your profitability. (more…)