Posts Tagged ‘conservatory sales’

Customer Care is how a business looks after its customers. This includes everything from the moment a customer makes contact with your business, at point of sale, during the provision and installation of goods and after sales care.

For a long time this has been a major bone of contention for me, and over the years as an Operations Manager I have suffered the wrath of a couple of customers due to bad levels of service and customer care. And to be honest, sometimes I’ve deserved it, most of the time it’s because somebody in the organisation has failed to keep a promise they made to that customer. The main one is not phoning the customer back or not keeping him fully informed especially if there is an installation problem or time issue.

If you only pick up on one thing in this article it will improve your customer care……. (more…)

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Here we go the final part 3 of the article where it all makes sense

The answer really is quite simple………….

It might sound a bit blasé, but the answer really is that simple!……. You have to use the markets leading user-friendly conservatory and orangery sales, survey and ordering software.

Gone are the days where potential customers will spend 10, 20, 30, maybe 40k or more based on a simple lined sketch drawn on the back of a cigarette packet. With more and more customers using the internet they have become more knowledgeable about the designs they desire and the price range of that design. The majority of customers know that 3D design imagery is available and will expect to see you using it as a fundamental part of the service you provide and if you don’t provide that professional service, another company will and what’s more they’ll win the sale!

Can you really afford not to use an industry leading, result proven, software package and leave other companies to sweep up the business that’s out there?  Especially when the very precious leads, you’ve worked so hard to get fail to be converted into sales. I don’t think so!

Take a look at the short introduction video clip below (more…)

In Part 1 of this article I talked about the 10 things you would like to improve in your sales business.

Following on, Part 2 will help you reduce those costly, frustrating, profit draining parts of your sales business that I know you will not be happy with. I’m not trying to tell you how to suck eggs, but I’ve always found it helps to get a little reminder to jog the old grey matter into seeing what you may be missing and how you can improve certain areas.

Quite often, when you are in a high pressure environment with lots going on it is difficult to see what to do for the best. We sometimes loose our way a little, I know it happens to me at times and it can be a breath of fresh air when someone looks from outside the goldfish bowl with a unpressurised  view and gives us some pointers. I’m the first one to thank them for showing me things I couldn’t see for looking. Even if you only pick up on one thing it will have been worth while listening.

I’ll bet the top ten reductions you would like to see in your business are… (more…)

If you’re not you should be! ………… What’s more you can, quite easily!

This article isn’t about the different sales techniques you use. It’s about the tools you must have to do the job.

You wouldn’t send a bricklayer out to lay bricks without a trowel!,  or an electrician out to change a plug socket without a screwdriver,  So why send your sales representatives out on a lead that’s already cost you a lot of money, without the tools he needs to successfully convert your valuable lead into a sale? It just wouldn’t make sense.

Wouldn’t it be nice if you could improve ten important things in your sales business?

You’re going to be pleased when I explain what tools you need and how that will dramatically increase your sales success…… I’ve split this article into 3 parts so let’s have look at what you need to ensure higher volume profitable sales results.

 Part 1.  Ten improvements you would like to see in your sales business are:- (more…)

Several years ago I spent a lot of time training and setting up sales software for Conservatories, Orangeries and Window and Door sales forces. One of the things that became immediately apparent was that sales reps struggled with their customers to sit at ease and view a laptop screen and they struggled with the viewing angles and light issues on laptop screens and always seemed to be uncomfortably huddled together around the laptop.

Customers have to feel at ease with the sales environment and to overcome this was easy in showrooms (more…)

Could your knowledge of how to protect your customers health from this hazard be used as part of the sale and survey procedures?  Should you take the appropriate cheap simple building procedures to reduce the potentially deadly health risk to your customers? Will it make you appear more professional in the customers eyes if you are seen to be looking after their health?

One report has suggested that people do not know or understand and appreciate the dangers of radon gas, which can cause lung cancer at certain levels and there is insufficient knowledge among professional builders and surveyors, resulting in a lack of expert help or advice being available to people who are considering having work done in affected areas.

Dr Michael Clark of the Health Protection agency basically said “We don’t want to alarm people. We all get an amount of radon gas in our homes but some homes in certain areas have higher levels and some relatively cheap, simple precautionary building procedures can significantly reduce the risk of exposure to Radon Gas”

What is Radon? ………..And how can you protect your customers health simply and cheaply?………..

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A good conservatory surveyor is worth his weight in gold, when working in harmony with a good sales representative but, only if he has a sales contract to survey. The surveyor can make or break a company, but he will invariably run down the sales team as having done a poor job with a sale, associated design and contract information.

On occasions some surveyors will walk away from a survey saying the design is incorrect, or will not fit. And then he will have to get the sales representative back to site to redesign and re cost a contract. This will put the element of doubt in the customers mind as to the experience of the sales representative, and the company.

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