Posts Tagged ‘conservatory installations’

Customer Care is how a business looks after its customers. This includes everything from the moment a customer makes contact with your business, at point of sale, during the provision and installation of goods and after sales care.

For a long time this has been a major bone of contention for me, and over the years as an Operations Manager I have suffered the wrath of a couple of customers due to bad levels of service and customer care. And to be honest, sometimes I’ve deserved it, most of the time it’s because somebody in the organisation has failed to keep a promise they made to that customer. The main one is not phoning the customer back or not keeping him fully informed especially if there is an installation problem or time issue.

If you only pick up on one thing in this article it will improve your customer care……. (more…)


Over the years in the double glazing industry one thing I have really looked forward to and enjoyed was the annual day out with colleagues at the industry trade shows in the NEC Birmingham such as Glassex and then Interbuild.

Without doubt in the early years Glassex was the best trade show around and you could get a preview of the latest industry innovations coupled with meeting people who have the same enthusiasm for the industry. It was without doubt a good day out, where you could see new products, meet suppliers and build business relations with companies. Sad times for us all, when it shrank, year on year and eventually died a death.

A small amount of double glazing exhibitors then showed at Interbuild which was more of a   construction show than a double glazing exhibition. It was like as if they had nowhere else to exhibit their products. The double glazing side of the exhibition was quite limited with not that many   exhibiters attending. At Interbuild you could see all the things you were interested in an hour or so, whereas back in the day you could spend all day in Glassex and still not cover it all.

As I said happy days are here again! A brand new Trade Show has been launched.. (more…)

The Government has decided that from October 2011 water and sewage companies should take over around 200,000 kilometres of private sewers and drains across England and Wales

Why did they change the regulations?

How have the regulations changed?

What affect will the changes have on Home owners, Conservatories, Orangeries and extensions.

(I have tried to outline the basic regulations and effects they may have, but if you are unsure of anything contact your local authority)

Why did they change the regulations?

The Government believes that transferring responsibility will provide the fairest, simplest and most efficient way to tackle problems faced by many householders.

Householders were the owners of private sewers and lateral drains and were often unaware of their associated responsibilities and liabilities. Prior to 1st October 2011 access issues and disputes could be common, where a private sewer or drain serves a number of properties, blockages and ongoing maintenance could see neighbours at loggerheads over who should pay when there was a blockage somewhere along shared private pipe work. It used to lead to neighbourly disputes and end up with someone paying to get a blockage removed when they didn’t necessarily cause it in the first place. The transfer will stop the financial threat of customers being hit with huge repair bills for sewers that sometimes aren’t even on their property and the costs shared by all home owners. (more…)

Several years ago I spent a lot of time training and setting up sales software for Conservatories, Orangeries and Window and Door sales forces. One of the things that became immediately apparent was that sales reps struggled with their customers to sit at ease and view a laptop screen and they struggled with the viewing angles and light issues on laptop screens and always seemed to be uncomfortably huddled together around the laptop.

Customers have to feel at ease with the sales environment and to overcome this was easy in showrooms (more…)

The Renegade Conservatory Guy who is a respected in the industry for his views, has recently taken interest in my cavity tray and vertical dpc articles and has asked the same basic questions to some of his readers, whether to fit them or not and is there a difference between the sales guys and the technical guys in their views on this issue? (Link to his article at bottom of page) I would like to thank him for his interest and his reader’s views, which range from quite sensible approaches to some that I found comical in content and humour.

In light of such diverse opinions I have decided to publish some more technical information which may or may not, help those who are unsure on the decision they need to make on guaranteeing a waterproof conservatory. (My original article links below)

Do you sell, survey and install cavity trays on Conservatories ? If you don’t sooner or later it will cost you.

Do all Conservatory and Orangery surveyors specify vertical dpc’s against the house walls on Conservatory and Orangery Installations

After many years surveying and managing installations across a very broad area of the country, I can categorically tell you if the house is face brick cavity construction, the only way you can guarantee 100% waterproof integrity of the conservatory is to fit cavity trays. If you don’t then the water ingress is always going to be a roll of the dice. “Some people may have rolled lucky sixes years, but you won’t keep winning on the roll of a dice forever”

It appears there are very varied opinions on whether or not cavity trays and vertical dpc’s are required in certain areas of the country or not. Some offer them as part of the sale. Some opinions are purely based on cost of sale. Some have said, they have never had a single leak in thousands of installations fitted without cavity trays, or vertical dpc’s. Then there were those who stated that they have installed in the Scottish Highlands and had no problems. Others will insist that their areas are classed as “sheltered areas”.

To clarify this point I have published a map that shows areas of wind driven rain and it appears to show only a very small proportion  of the UK as being a “sheltered area”


I think it’s fair to say, that the  majority of good companies fit vertical dpc’s between the conservatory frames and the house wall, but there are some out there that don’t.

Over the years I have seen the costs of remedial works as a result of not fitting vertical dpc’s and the subsequent remedial efforts to rectify the associated damp ingress. I’ve been told by several installation companies lately that they do not fit vertical dpc’s where the conservatory frames meet the house wall.

“My advice is, always fit vertical dpc’s where any conservatory frames abut house walls, why take the chance of possible water ingress. The cost isn’t even worth mentioning in the grand scheme, as it is negligible”

You will all at some time seen damp ingress in the bottom corner of the frame at internal cill and ring beam levels, some people will try to attribute this to poor mastic seals. The fact of the matter is, that you should be able to dry fit a conservatory frame against a house wall installing correctly fitted vertical dpc’s without any water ingress taking place.

“They built houses and fitted timber frames without mastic for years using properly installed dpc’s as water barriers and didn’t have damp ingress problems, provided the dpc’s were correctly”

In this article I have tried to outline the importance of fitting vertical dpc’s where the conservatory frames abut the house wall and inserted a few diagrams to show successful dpc installation methods. (more…)

This article may appear long winded, but do surveyors really understand all the consents which could be required for a conservatory installation, it’s not only planning consents that are required. The laws are there to protect us all! Would you like to be prosecuted and on top of it all loose a fortune. Would you like to live next to an eyesore!

The majority of the general public are under the impression that you don’t need planning for a conservatory, but it is not only the planning consents you need to look at.

You need to remember that these consents are law and if ignored can mean,  at best the headache of applying for retrospective consents  to be granted after completion, with no guarantee of success, or at worst prosecution incurring fines, court costs, compensation and the conservatory being totally removed. Remember that the cost to put back as original, could be astronomical, that’s without the cost already incurred on product, materials and installation.

We have all read about prosecutions and conservatories being removed, don’t let it be you we read about next  !!

I have tried to break this down as a simple outline guide covering most of the permissions that could be required.