Archive for the ‘Windows and Doors’ Category

Some surveyors don’t like surveying Bay Windows. Over the years I have seen quite a few surveyors struggle with the measuring of replacement like for like bay windows and just recently a surveyor friend of mine asked me for some advice on surveying bays, which prompted me to tell you about the methods that I have used successfully and in particular one ingenious, very cheap piece of equipment that has been invaluable to me successfully surveying bay windows, along with many other uses for this simple piece of kit in the surveying and inspection process. (more…)

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Customer Care is how a business looks after its customers. This includes everything from the moment a customer makes contact with your business, at point of sale, during the provision and installation of goods and after sales care.

For a long time this has been a major bone of contention for me, and over the years as an Operations Manager I have suffered the wrath of a couple of customers due to bad levels of service and customer care. And to be honest, sometimes I’ve deserved it, most of the time it’s because somebody in the organisation has failed to keep a promise they made to that customer. The main one is not phoning the customer back or not keeping him fully informed especially if there is an installation problem or time issue.

If you only pick up on one thing in this article it will improve your customer care……. (more…)

Over the years in the double glazing industry one thing I have really looked forward to and enjoyed was the annual day out with colleagues at the industry trade shows in the NEC Birmingham such as Glassex and then Interbuild.

Without doubt in the early years Glassex was the best trade show around and you could get a preview of the latest industry innovations coupled with meeting people who have the same enthusiasm for the industry. It was without doubt a good day out, where you could see new products, meet suppliers and build business relations with companies. Sad times for us all, when it shrank, year on year and eventually died a death.

A small amount of double glazing exhibitors then showed at Interbuild which was more of a   construction show than a double glazing exhibition. It was like as if they had nowhere else to exhibit their products. The double glazing side of the exhibition was quite limited with not that many   exhibiters attending. At Interbuild you could see all the things you were interested in an hour or so, whereas back in the day you could spend all day in Glassex and still not cover it all.

As I said happy days are here again! A brand new Trade Show has been launched.. (more…)

Several years ago I spent a lot of time training and setting up sales software for Conservatories, Orangeries and Window and Door sales forces. One of the things that became immediately apparent was that sales reps struggled with their customers to sit at ease and view a laptop screen and they struggled with the viewing angles and light issues on laptop screens and always seemed to be uncomfortably huddled together around the laptop.

Customers have to feel at ease with the sales environment and to overcome this was easy in showrooms (more…)

There are lots of methods of surveying doors. I have listed some of the methods and procedures that I have used to survey and to train surveyors to be able to carry out a door survey succesfuuly.

Hopefully if you are struggling with the survey side of things you may pick up some handy pointers from this article  (more…)