Archive for the ‘Conservatory and orangery installations’ Category

Some surveyors don’t like surveying Bay Windows. Over the years I have seen quite a few surveyors struggle with the measuring of replacement like for like bay windows and just recently a surveyor friend of mine asked me for some advice on surveying bays, which prompted me to tell you about the methods that I have used successfully and in particular one ingenious, very cheap piece of equipment that has been invaluable to me successfully surveying bay windows, along with many other uses for this simple piece of kit in the surveying and inspection process. (more…)

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Customer Care is how a business looks after its customers. This includes everything from the moment a customer makes contact with your business, at point of sale, during the provision and installation of goods and after sales care.

For a long time this has been a major bone of contention for me, and over the years as an Operations Manager I have suffered the wrath of a couple of customers due to bad levels of service and customer care. And to be honest, sometimes I’ve deserved it, most of the time it’s because somebody in the organisation has failed to keep a promise they made to that customer. The main one is not phoning the customer back or not keeping him fully informed especially if there is an installation problem or time issue.

If you only pick up on one thing in this article it will improve your customer care……. (more…)

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Here we go the final part 3 of the article where it all makes sense

The answer really is quite simple………….

It might sound a bit blasé, but the answer really is that simple!……. You have to use the markets leading user-friendly conservatory and orangery sales, survey and ordering software.

Gone are the days where potential customers will spend 10, 20, 30, maybe 40k or more based on a simple lined sketch drawn on the back of a cigarette packet. With more and more customers using the internet they have become more knowledgeable about the designs they desire and the price range of that design. The majority of customers know that 3D design imagery is available and will expect to see you using it as a fundamental part of the service you provide and if you don’t provide that professional service, another company will and what’s more they’ll win the sale!

Can you really afford not to use an industry leading, result proven, software package and leave other companies to sweep up the business that’s out there?  Especially when the very precious leads, you’ve worked so hard to get fail to be converted into sales. I don’t think so!

Take a look at the short introduction video clip below (more…)

Over the years in the double glazing industry one thing I have really looked forward to and enjoyed was the annual day out with colleagues at the industry trade shows in the NEC Birmingham such as Glassex and then Interbuild.

Without doubt in the early years Glassex was the best trade show around and you could get a preview of the latest industry innovations coupled with meeting people who have the same enthusiasm for the industry. It was without doubt a good day out, where you could see new products, meet suppliers and build business relations with companies. Sad times for us all, when it shrank, year on year and eventually died a death.

A small amount of double glazing exhibitors then showed at Interbuild which was more of a   construction show than a double glazing exhibition. It was like as if they had nowhere else to exhibit their products. The double glazing side of the exhibition was quite limited with not that many   exhibiters attending. At Interbuild you could see all the things you were interested in an hour or so, whereas back in the day you could spend all day in Glassex and still not cover it all.

As I said happy days are here again! A brand new Trade Show has been launched.. (more…)

In Part 1 of this article I talked about the 10 things you would like to improve in your sales business.

Following on, Part 2 will help you reduce those costly, frustrating, profit draining parts of your sales business that I know you will not be happy with. I’m not trying to tell you how to suck eggs, but I’ve always found it helps to get a little reminder to jog the old grey matter into seeing what you may be missing and how you can improve certain areas.

Quite often, when you are in a high pressure environment with lots going on it is difficult to see what to do for the best. We sometimes loose our way a little, I know it happens to me at times and it can be a breath of fresh air when someone looks from outside the goldfish bowl with a unpressurised  view and gives us some pointers. I’m the first one to thank them for showing me things I couldn’t see for looking. Even if you only pick up on one thing it will have been worth while listening.

I’ll bet the top ten reductions you would like to see in your business are… (more…)

The Government has decided that from October 2011 water and sewage companies should take over around 200,000 kilometres of private sewers and drains across England and Wales

Why did they change the regulations?

How have the regulations changed?

What affect will the changes have on Home owners, Conservatories, Orangeries and extensions.

(I have tried to outline the basic regulations and effects they may have, but if you are unsure of anything contact your local authority)

Why did they change the regulations?

The Government believes that transferring responsibility will provide the fairest, simplest and most efficient way to tackle problems faced by many householders.

Householders were the owners of private sewers and lateral drains and were often unaware of their associated responsibilities and liabilities. Prior to 1st October 2011 access issues and disputes could be common, where a private sewer or drain serves a number of properties, blockages and ongoing maintenance could see neighbours at loggerheads over who should pay when there was a blockage somewhere along shared private pipe work. It used to lead to neighbourly disputes and end up with someone paying to get a blockage removed when they didn’t necessarily cause it in the first place. The transfer will stop the financial threat of customers being hit with huge repair bills for sewers that sometimes aren’t even on their property and the costs shared by all home owners. (more…)

The Renegade Conservatory Guy who is a respected in the industry for his views, has recently taken interest in my cavity tray and vertical dpc articles and has asked the same basic questions to some of his readers, whether to fit them or not and is there a difference between the sales guys and the technical guys in their views on this issue? (Link to his article at bottom of page) I would like to thank him for his interest and his reader’s views, which range from quite sensible approaches to some that I found comical in content and humour.

In light of such diverse opinions I have decided to publish some more technical information which may or may not, help those who are unsure on the decision they need to make on guaranteeing a waterproof conservatory. (My original article links below)

Do you sell, survey and install cavity trays on Conservatories ? If you don’t sooner or later it will cost you.

Do all Conservatory and Orangery surveyors specify vertical dpc’s against the house walls on Conservatory and Orangery Installations

After many years surveying and managing installations across a very broad area of the country, I can categorically tell you if the house is face brick cavity construction, the only way you can guarantee 100% waterproof integrity of the conservatory is to fit cavity trays. If you don’t then the water ingress is always going to be a roll of the dice. “Some people may have rolled lucky sixes years, but you won’t keep winning on the roll of a dice forever”

It appears there are very varied opinions on whether or not cavity trays and vertical dpc’s are required in certain areas of the country or not. Some offer them as part of the sale. Some opinions are purely based on cost of sale. Some have said, they have never had a single leak in thousands of installations fitted without cavity trays, or vertical dpc’s. Then there were those who stated that they have installed in the Scottish Highlands and had no problems. Others will insist that their areas are classed as “sheltered areas”.

To clarify this point I have published a map that shows areas of wind driven rain and it appears to show only a very small proportion  of the UK as being a “sheltered area”

(more…)