Archive for July, 2011

The Government has decided that from October 2011 water and sewage companies should take over around 200,000 kilometres of private sewers and drains across England and Wales

Why did they change the regulations?

How have the regulations changed?

What affect will the changes have on Home owners, Conservatories, Orangeries and extensions.

(I have tried to outline the basic regulations and effects they may have, but if you are unsure of anything contact your local authority)

Why did they change the regulations?

The Government believes that transferring responsibility will provide the fairest, simplest and most efficient way to tackle problems faced by many householders.

Householders were the owners of private sewers and lateral drains and were often unaware of their associated responsibilities and liabilities. Prior to 1st October 2011 access issues and disputes could be common, where a private sewer or drain serves a number of properties, blockages and ongoing maintenance could see neighbours at loggerheads over who should pay when there was a blockage somewhere along shared private pipe work. It used to lead to neighbourly disputes and end up with someone paying to get a blockage removed when they didn’t necessarily cause it in the first place. The transfer will stop the financial threat of customers being hit with huge repair bills for sewers that sometimes aren’t even on their property and the costs shared by all home owners. (more…)

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Several years ago I spent a lot of time training and setting up sales software for Conservatories, Orangeries and Window and Door sales forces. One of the things that became immediately apparent was that sales reps struggled with their customers to sit at ease and view a laptop screen and they struggled with the viewing angles and light issues on laptop screens and always seemed to be uncomfortably huddled together around the laptop.

Customers have to feel at ease with the sales environment and to overcome this was easy in showrooms (more…)